Refund policy
Return Policy:
1. Timeframe: Return and exchange requests must be raised within 2 days of receiving the order.
2. Condition: Products must be in their original packaging with tags intact. Items without original tags will not be accepted.
3. Usage: Items should be unused and unwashed for hygiene reasons.
4. Exceptions: Products bought during sales are non-refundable but can be exchanged or Store credit can be issued.
1. Timeframe: Exchange requests must be raised within 2 days of receiving the order.
2. Restrictions: Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.
3. Payment: The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.
4. Delivery: Exchange/replacement items will be delivered to the same address as the original order.
5. Product Exchange:
- If exchanging for the same or a different size, a replacement will be provided at no cost.
- If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.
- Items cannot be exchanged for multiple products; only a single item can be selected for exchange.
Refund Policy:
1. Process: Refunds will be issued once the product is picked up and passes our quality check.
2. Timeframe: Refunds will be processed within 2-3 working days.
3. Exceptions: Products bought during sales are non-refundable but can be exchanged.
4. Damaged or Defective Products: Refunds for damaged or defective products will only be issued after verification by the House of sgm team. Concerns must be raised within 48 hours of receiving the order. In exceptional cases, a credit note, or replacement will be issued.